Return Policy

There is a 30 day return period for all unopened products, subject to the following conditions:

• Customer must obtain a Return Merchandise Authorization (RMA) number prior to returning any unopened product. Returns received without a RMA number will be refused or destroyed. No refunds will be provided for returns received without a RMA number.
• Return shipment of unopened products must be received within 30 days of the date your order was released for shipment to you.
• Products must be factory sealed to receive a refund. Opened products cannot be returned unless defective.
• Store credit will be provided for all returns of unopened products. Refunds will not be provided in any other method.
• Shipping charges are not refundable.
• We do not pay for postage on returns.
• Customers are responsible for all shipping charges if order is refused or is undeliverable due to an incorrect shipping address or delivery failure because customer cannot be reached through the phone number they provided. Original shipping charge and return shipping charge will be deducted from refund.
• All returns of unopened products will be subject to a 15% restocking fee.

There is a 30 day return period for all defective products, subject to the following conditions:

• Customer must obtain a RMA number prior to returning any defective product. Returns received without a RMA number will be refused or destroyed. No replacement or refund will be provided for returns received without a RMA number.
• If product was damaged during shipment, customer should contact the United States Postal Service (USPS) to file a claim. We do not replace or accept returns for damaged items caused during shipment.
• Return shipment of defective products must be received within 30 days of the date your order was released for shipment to you. Returns will not be processed until the defective product is returned to our facilities for testing.
• Opened products cannot be returned unless due to a manufacturer defect.
• All defects will be tested and verified before a replacement is issued.
• Defective products will be replaced with the SAME product only. No refunds or credits will be issued.
• If no manufacturer defect is found, no replacement will be provided for the return. The returned item will be shipped back to the customer at the customer's expense. We do not pay shipping charges to return non-defective products that were sent to us. Please test for compatibility issues to make sure the product is defective before returning it to our facilities for testing.
• Shipping charges are not refundable.
• We do not pay for postage on returns.
• We do not pay for postage to return non-defective returns.

Return Procedures

The following procedures must be followed or your return cannot be accepted.

• Use the Contact Form in the Contact Section to send a message to our Customer Service department for an RMA number. In your e-mail, please include the original order number, a description of the product you wish to return, and the reason for the return. If you are returning a defective product, please include a description of the defect and detailed instructions on reproducing the manufacturer defect. We will e-mail you back with a RMA number and the return shipping instructions.
• All product returns must be securely packaged in a box. All of the original packaging must be included.
• Clearly write the RMA number on the return package for faster processing.
• Include the original invoice which was received with the product.
• We recommend using an insured shipping method via the United States Postal Service (USPS) to protect against possible loss or damage of your returned product. We are not responsible for lost or damaged returns.
• If a package is returned to our facility without reason, the package will be refused, destroyed, or we may contact you via telephone to resolve the issue.
• If customers return products that they did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.

Store Credit

Store credit is given for returned items. No other method is used. Store credit can be used towards future purchases on HotFilipinoGirls.com.